The Tennessee Credit Union
  • 27-Dec-2018 to 27-Jan-2019 (CST)
  • Main Branch- Risk Management
  • Nashville, TN, USA
  • $14.00 - $16.00
  • Hourly
  • Full Time

We are happy to offer an extensive benefits package including major medical, dental, vision, retirement, 11 paid holidays and more!


The Tennessee Credit Union is seeking a Risk Management Clerk to maintain for the benefit of the Credit Union and its members an effective fraud and compliance response program.  Review to include loss prevention, day-to-day investigations and follow-through on all types of internal/external fraud, compliance, and maintenance of case files.  Provide support for Security Program functions.  Perform responsibilities in a manner that helps provide an exceptional member experience and maintain confidentiality at all times.  EOE

DUTIES

  • Support the Risk Management Department in a manner that contributes to the team effort and helps provide an exceptional member experience.
  • Serve as primary member contact/point person for all types of external fraud and compliance, and interact with members and with staff in all departments as necessary.
  • Conduct and document investigations into fraudulent activity on member accounts involving, but not limited to, checks, returned deposit items, ATM cards, debit cards, credit cards, and identity theft claims. Assist members with the necessary steps in order to protect the account and recover from the fraud.
  • Maintain the fraud and compliance related cases in database.
  • Interact with law enforcement and legal officials in handling fraud claims. Submit evidence, file police reports, and represent the Credit Union as a witness in court, if necessary.
  • Participate in outside industry groups and attend educational seminars in order to maintain a proactive position in helping to prevent fraud.
  • Assist in gathering documentation and evidence to file bond claims relative to fraud losses.
  • Conduct periodic reviews of internal reports designed to aid in loss prevention, and disseminate information as necessary to appropriate staff.
  • Assist in fraud-related and security training sessions for staff.
  • Provide assistance in Bank Secrecy/Anti-Money Laundering/FinCEN tasks as assigned by the Manager of Risk Management.
  • Provide backup to Security Officer Functions specifically including maintenance of physical Security Program and assistance in other aspects of the Program as needed.
  • Keep all investigations confidential, only including other employees as needed to resolve specific information, as well as always keeping your manager informed.
  • Assist with Quality Control as requested.
  • Assist with department procedure creating/updating as necessary.
  • Perform all other duties as assigned.

QUALIFICATIONS

  • Well-organized, efficient, and able to work independently with multiple projects. Should be motivated to expand job knowledge through continued training.
  • Possess analytical, deductive reasoning and judgment skills in order to perform intensive fact-finding, and investigations.
  • Confidentiality and objectivity required.
  • Ability to assess procedures and look for process improvement opportunities.
  • Excellent communication skills (in English), both verbal and written, particularly an ability to communicate to management the results of investigations; communication skills in other languages also desirable.
  • Interpersonal skills demonstrating the ability to work cooperatively with all levels of employees and management.
  • Knowledge of operations of a financial institution, and proficiency in the use of computer programs in conducting investigations, creating/maintaining communications and databases.
  • Knowledge of laws and regulations applicable to credit unions to ensure compliance.
  • Exemplary behavior and appearance as well as professional.
  • Ability to travel on irregular basis and to work in non-smoking environment.
  • High School education required
The Tennessee Credit Union
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