The Tennessee Credit Union
  • 13-Dec-2018 to 11-Feb-2019 (CST)
  • IT
  • Nashville, TN, USA
  • Full Time

Health, Dental, Vision, 401K, Defined Benefit Plan, PTO


We are seeking a Tier 1 Helpdesk individual to help respond to tickets and resolve computer hardware and software issues. You will be interfacing with internal departments and external vendors or needed support. Serve as contact with systems providers in keeping systems current; assist with installation and interpretation of system updates to staff. Other responsibilities include
running daily processes in the morning and during the day on an as needed basis. Expectations of performance in responsibilities will be in a manner that helps provide an exceptional member experience. Working hours will generally be Monday - Friday 8:00-5:00, with some exceptions.  This position is based in our Main Office at 1400 8th Ave Nashville TN.  You may be asked to travel to branches.  Position pays $14-$16/hr based on experience.  EOE


Job Qualifications
1. Strong analytical skills; ability to document resolution to tickets
2. Thorough knowledge of computer systems and excellent operational skills
3. Ability to prioritize and handle multiple projects; excellent organizational skills
4. Ability to lift and move equipment; some crawling and climbing
5. General understanding of Credit Union operations


Job Requirements
1. Ability to work flexible hours, and as needed, travel in between branch locations
2. Ability to communicate effectively in English orally and in writing
3. Ability to work in a non-smoking environment
4. High School education required; advanced education preferred
5. A+ Certification preferred

We are happy to offer an extensive benefits package including major medical, dental, vision,
retirement, 11 paid holidays and more!


In order to be hired into this position, the candidate must have an acceptable
credit history per a report which will be run prior to employment. Good credit
history is considered an essential element for this position. In addition, the
candidate must pass a drug screen and background check. No recruiters please.

The Tennessee Credit Union
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